You must read and study all available
material about your company. Accept the training program seriously.
HAVE FAITH IN YOUR COMPANY.
You must sell yourself first before you can sell your services
to customers. Believe in your company.
SELL THE BENEFITS OF YOUR COMPANY.
You must always be ready to tell your customers that your
company renders an important service to their community.
PLAN YOUR WORK ¾ THEN WORK YOUR PLAN.
Think. You must know what you are doing at all times. Avoid
confusion. Plan your work daily.
WATCH YOUR APPEARANCE AND YOUR HEALTH.
You must be well dressed, well mannered and in good health. Be
pleasant at all times. You represent your company.
BE PATIENT ¾ BE ENTHUSIASTIC
¾ BE PERSISTENT
¾ BE CONVINCING.
You must be all four to be successful in selling
yourself and your company.
KEEP PROMISES.
You must be truthful at all times. Follow up on your promises.
Build respect for the company.
KNOW THE OBJECTIONS AND THE ANSWERS.
You must be ready at all times to answer questions or
derogatory remarks about the company.
SPEAK UP.
You must not be afraid to speak up. Tell the public about your
company and service. Public relations and public education are an important part of the
program.
BE POSITIVE OF YOUR SUCCESS.
You must have a positive approach to everything you do. Erase
negative thinking. You have the power to choose success.